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<b>Simon Smith</b>, Digital Director, Interbrand EMEA & LATAM

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Our statistics show that 67 per cent people believe in social media, whereas only 17 per cent people believe in advertising. The power of social media today has truly changed customer service. Post purchase service and experience play a big role today; a satisfied customer will post a great review which is greater than all the huge advertisements that the company might put out.

e4m Desk Mar 1, 2013 12:00 AM