Piyali Chatterjee
Senior Vice President, Head-CX Practice at Hansa Research
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Social customer experience is now a superpower for a brand
Guest Column: Piyali Chatterjee – SVP, CX Practice, said that using social media channels as a robust response mechanism to interact with customers will be the future trend of Social CX
Customer-centric brands understand the power of service recovery
Guest Column: Piyali Chatterjee, Senior Vice President, Head-CX Practice at Hansa Research, outlines the importance of service recovery and how it leads to customer loyalty